Frequently Asked Questions
Everything you need to know about your high-performance gaming gear.
How long does shipping take for Pulsar products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is the warranty policy on gaming mice and keyboards?
All Pulsar gaming peripherals come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
How can I update the firmware on my device?
You can download the latest firmware updates and Pulsar Fusion software directly from our support page. Ensure your device is connected via the provided USB cable during the update process.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging, a full refund can be issued, though return shipping costs may apply.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.